Thank you for using one of the products build by A.I. Labs, LLC or visiting one of our websites. This policy explains the what, how, and why of the information we collect when you visit one of our websites, or when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell lists or personal information.
These definitions should help you understand this policy. When we say “we,” “us,” “our,” “Shopwindow,” and "Bandwindow," we are referring to A.I. Labs, LLC d/b/a Shopwindow, Bandwindow, or Magneto, a State of Michigan limited liability company. We provide online platforms that you may use to intelligently communicate with others, including creating and managing content, and sending that content via emails and text messages to your Subscribers (the “Services”). When we say “Member,” we are referring to the person or entity that is registered with us to use the Services. When we say “you,” we are referring either to a Member or to some other person who visits any of our websites. A “Subscriber” is a person you communicate with through our Services. In other words, a Subscriber is anyone on your Distribution List or about whom you have given us information. “Personal Information” means any information that identifies or can be used to identify you or a Subscriber, directly or indirectly, including, but not limited to, first and last name, date of birth, email address, gender, occupation, or other demographic information. A “Distribution List” is a list of Subscribers and all associated information related to those Subscribers (for example, email addresses).
4. Questions & Concerns
If you have any questions or comments, or if you would like to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, you contact us by postal mail, email, phone at:
A.I. Labs, LLC
330 East Liberty Street
Ann Arbor, MI. 48104
5. Information We Collect
(c) Information from your use of the Service: We may receive information about how and when you use the Services. This information may include, for example, your IP address, time, date, browser used, and actions you have taken within the application. This type of information helps us to improve our Services for both you and for all of our users.
(e) Analytical sensors: There are digital sensors on any outbound communications sent through our Services. When we send emails or text messages to Members, we may track behavior such as who opened the emails or who clicked specific links. This allows us to measure the performance of our campaigns and to improve our features for specific segments of Members.
(f) Keystrokes: Shopwindow and Bandwindow script does NOT, in any way, collect user keystrokes, input, or form field entries that are typed into third party forms or any forms constructed outside of Shopwindow or Bandwindow.
6. Use and Disclosure of Personal Information
We may use and disclose Personal Information only for the following purposes:
(a) To promote use of our services to you and others. For example, if we collect your Personal Information when you visit our Website and do not sign up for any of the Services, we may send you an email inviting you to sign up. You can stop receiving our promotional communication by following the unsubscribe instructions included in every outbound communication we send.
(b) To send you informational and promotional content in accordance with your preferences. You can stop receiving our promotional communications by following the unsubscribe instructions included in every communication.
(e) To protect the rights and safety of our Members as well as our own.
(f) To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
A.I. Labs, LLC will not send outbound communications of any type to our Members’ Subscribers to promote our services, provide system alerts, or for customer support. Any inbound communication such as a question or comment we receive from a Subscriber is only viewable by the Member he or she is associated with and that Member can receive notification of that inbound communication, depending on the Member’s settings.
7. Data Collected for and by our Users
As you use our Services, you may import into our system Personal Information you have collected from your Subscribers or other individuals. We have no direct relationship with your Subscribers or any person other than you, and for that reason, you are responsible for making sure you have the appropriate permission for us to collect and process information about those individuals. As part of our Services, we may use and incorporate into features information you have provided, we have collected from you, or we have collected about Subscribers. We do not share this information, including and Personal Information, with third parties. We will not transfer Personal Information or any information at all of you or your Subscribers to other companies.
If you are a Subscriber and no longer want to be contacted by one of our Members, please unsubscribe directly from that Member’s email or text message. If you contact us directly, we will remove or update your information within a reasonable time and after providing notice to the Member of your request.
We will retain Personal Information we process on behalf of our Members for as long as needed to provide our Services or to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
8. Public Information and Third Party Websites
(a) We maintain presences on social media platforms including Facebook, LinkedIn, and Twitter. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
9. Third Parties
10. Content of Email Campaigns
It is ill-advised to use our Services to send confidential information. Please do not use Shopwindow or Bandwindow to send confidential information.
12. Your Distribution Lists
A Distribution List can be created in a number of ways, including by importing contacts through a .csv file. Your Distribution Lists are stored on SingleHop’s servers. We do not, under any circumstances, sell your Distribution Lists. If someone on your Distribution List complains or contacts us, we may then contact that person. Only authorized employees have access to view Distribution Lists. You may export (download) your Distribution Lists from any of our Services at any time, for no cost, and save that data for your records or import that data into an alternate system of record. This can be done free of charge even after the Member's business relationship with us has expired.
We will use and disclose the information in your Distribution Lists only for the reasons discussed in Sections 6-9. We will not use and disclose the information in your Distribution Lists to: bill or collect money owed to us; send you system alert messages; communicate with you about your account; or send you informational and promotional content.
A.I. Labs, LLC takes commercially reasonable and thorough steps to protect your Personal Information. However, no data transmission over the Internet, wireless transmission, or electronic storage of information can be guaranteed to be 100% secure. Please note that while all steps are taken to optimize your security, we cannot guarantee security of any information we collect. You use our Site and provide us with your information at your own risk.
13. Notice of Breach of Security
If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your Distribution Lists, then we will notify you as soon as possible and later report the action we took in response.
14. Safeguarding Your Information
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
Shopwindow and Bandwindow accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because any information in your Distribution Lists should be protected with high regard, account passwords are TLS-encrypted, which means we cannot see your passwords. This ensure the data remains private and integral. We cannot resend forgotten passwords either. We use a salting for the passwords, so if you did ever lose or forget your password, we would need to reset it.
15. Data storage and backup
Using SingleHop, any incoming data such as names, contact information, and other collected data is saved and stored in hourly snapshots. SingleHop has dedicated SSAE 16/SOC2 certified hard servers so the data is safe and secure. SingleHop is trusted by many Fortune 500 companies.
16. We Operate in the United States
Our servers and offices are located in the United States, so your information may be transferred to, stored, or processed in the United States. While the data protection, privacy, and other laws of the United States might not be as comprehensive as those in your country, we take many steps to protect your privacy. By using our Websites, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
17. All EU-based individuals, irrespective of their nationality, have certain individual rights under the GDPR, such as:
A. The right to be informed about the collection and use of their personal data.
B. The right of access to find out that is stored about them.
C. The right to rectification of their personal data if it is inaccurate or incomplete.
D. The right to erasure to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.
E. The right to restrict processing to ‘block’ or suppress processing of personal data.
F. The right to data portability allowing individuals to obtain and reuse their personal data for their own purposes across different services.
G. The right to object to the processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling), direct marketing and/or for purposes of scientific/historical research and statistics.
H. Various rights in relation to automated decision making (making a decision solely by automated means without any human involvement) and profiling (automated processing of personal data to evaluate certain things about an individual).
18. CAN-SPAM Act and TCPA Compliance
We take anti-spam very seriously. Subscribers can unsubscribe from communications of any type at any time with one click. There are many protections built into our Services to prevent Members from spamming their Distribution Lists. For example, to send a Subscriber a brochure via text message or email they have already received would require a special override. Importing an external Distribution List into our platform and setting the Distribution List as “subscribed” upon import, requires special permission from authorized employees within A.I. Labs, LLC. Manually subscribing people who have not given consent to be communicated to can void any agreement made with A.I. Labs, LLC without notice. This ensures the people who want to be communicated to are, and the people who do not want to be communicated to are not.
19. Accuracy and Retention of Data
We do our best to keep your data accurate and up-to-date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address or phone number), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold any of your Personal Information. We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
We will give an individual, either you or a Subscriber, access to any Personal Information we hold about them within 2 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us here. Unless it is prohibited by law, we will remove any Personal Information about an individual, either you or a Subscriber, from our servers at your or their request. There is no charge for an individual to access or update their Personal Information.
Updated May 24th, 2018